Privacy policy
This page says exactly what happens to the details you send me through this website. I have written it in plain English rather than legal language, because a policy you cannot read protects nobody.
Last updated 9 November 2026.
Who is responsible for your details
I am Zubair Lone, a web developer working on my own from Kalantra Payeen, Baramulla, Jammu and Kashmir 193108, India. There is no company behind this site and no team. When you send something through this website it comes to me, and I am the person who decides what happens to it.
If you want to ask anything about this policy, email me through the contact page or write to [email protected].
What I collect, and only when you send it
I do not ask you to make an account and I do not collect anything simply because you read a page. Details reach me in three ways, and each one is something you choose to do.
The enquiry form
When you fill in a form on this site, I receive what you typed into it. Depending on the form that is your name, your email address, your phone number, your business name, what you need, roughly how many pages you want, when you want it, the address of your current website and whatever you wrote in the message box. I also receive which page of my site you were on when you sent it, so I know what you were reading.
Your name and a way to reply are the only parts I need. Everything else is there because it saves us both a round of questions, and you can leave it blank.
The chat window
If you start a chat, I receive the name, email address and phone number you enter, whether you ticked that the number is on WhatsApp, and the messages you send. If you attach a photo or a document, I receive the file. The conversation is stored so that you can close the tab and pick it up again later, and so that I can read it when I am back at my desk.
Your phone and your browser
Like every website, this one is served by a host, and the host records the usual technical information in its own logs: the address your request came from, the time, which page was asked for and what browser asked for it. That is Cloudflare, the company that serves these pages. I use it to keep the site online and to deal with abuse, not to build a picture of you.
What I do with it
I use what you send me to answer you, to quote for the work, and to do the work if you go ahead. That is the whole list.
I do not sell your details. I do not pass them to advertisers. I do not add you to a mailing list because you asked for a quote, and I do not send marketing emails from this website at all. If you write to me and then decide not to go ahead, that is the end of it.
When you send an enquiry you get an automatic email straight back, so you know it arrived and have my WhatsApp number in case it is urgent. That is a reply to you, not a newsletter, and there is nothing to unsubscribe from.
The other companies involved
A website is never built entirely by one person's own machines. These are the services that touch your details, and why each one is there. I have kept the list as short as I can.
| Service | What it does | What it sees |
|---|---|---|
| Cloudflare | Serves these pages, runs the chat and stores chat files | Technical request logs, and anything you send through the chat |
| Cloudflare Turnstile | Checks that a form was sent by a person and not a bot | Signals from your browser during that check, not the contents of your message |
| Brevo | Delivers the enquiry email to me and the confirmation back to you | What you typed into the form, because that is what the email contains |
| Google Maps | Shows the map on the contact page | That your browser loaded the map, in the normal way an embedded map does |
| Google Tag Manager | Loads the measurement tools I use to see which pages get read | That a page was opened, and the technical details any analytics tool receives |
Each of these companies has its own privacy terms and its own servers, some of them outside India. I chose them because they are the ordinary tools for the job and because they are used by a very large number of websites, not because they offered me anything.
How long I keep it
A chat conversation is deleted automatically once it has gone a year without a single message. That clean-up runs on its own every day, so nothing sits there because I forgot about it.
Enquiry emails live in my email account the way any email does. I keep the ones that turn into work, because I need them to do the job and to answer questions about it afterwards. If an enquiry goes nowhere, there is no reason for me to hold on to it, and you can ask me to delete it.
If you were a client, I keep what I need to keep: the files for your site, and the records of what was agreed and paid. That is ordinary business record keeping, and it also means I can help you years later without starting from nothing.
Cookies, tracking and what this site does not do
This site does not run advertising trackers, does not have a Facebook pixel, and does not sell anything about you to anybody.
It does measure which pages get read. That runs through Google Tag Manager, which loads the analytics I use to see which guides are useful and which pages nobody reaches. Analytics of this kind works by setting a cookie in your browser so that two page views from the same person are not counted as two different people. It tells me that a page was opened, roughly where in the world from, and which page led to it. It does not tell me who you are, and I never try to match it to an enquiry you sent.
If you would rather not be counted, any browser setting or extension that blocks analytics will stop it, and nothing on this site breaks when you do. Browsing in a private window has the same effect.
Two more things are stored by your own browser, on your own device, and never sent to me as a separate record:
- Your chat session. If you start a chat, your browser remembers it so the conversation is still there when you come back. Clearing your browser data removes it.
- The spam check. Cloudflare Turnstile may store a short-lived value while it works out that you are a person. It is there to stop bots flooding the form.
The map on the contact page is loaded from Google, and Google treats that like any other embedded map. If you would rather not load it, the address is written out next to it and you can open it in your own maps app.
What you can ask me to do
You can ask me for a copy of what I hold about you, ask me to correct something that is wrong, or ask me to delete it. Email [email protected] and say which one you want. You do not need to give a reason and you do not need to use any particular wording.
I will do it myself rather than route you through a system, so give me a few working days. If I cannot delete something, for example because it is part of an invoice I am required to keep, I will tell you what it is and why rather than quietly leaving it there.
If you are in a place with its own data protection rules, those rules apply to you and this policy is not an attempt to sign them away.
Keeping it safe, and being honest about the limits
Every page and every form on this site is served over an encrypted connection. The chat runs over an encrypted connection too, and files sent through it are stored privately rather than on a public address. The admin side, where I read the messages, is behind its own sign-in.
What I will not tell you is that any of this is unbreakable, because nobody can honestly say that about anything connected to the internet. What I can say is that I have not cut corners, and that if something ever did go wrong in a way that affected you, I would tell you rather than hope you did not notice.
One practical request: please do not send passwords, card numbers or bank details through the form or the chat. If a job needs that kind of access, I will tell you a safer way to hand it over.
Changes to this policy
If I start using a new service, or stop using one of the ones above, I will change this page and change the date at the top of it. I am not going to email you about a wording change, but anything that genuinely alters what happens to your details will be written here plainly rather than buried.
If something here is unclear, ask me. A policy nobody understands is not much of a policy. You can read the terms and conditions for how the work itself runs, and the disclaimer for what this site is and is not.