Cancellation and refund policy
If you want to stop, you can stop. This page explains what you get back, what you do not, and why. I would rather you read this before paying than discover it afterwards.
Last updated 9 November 2026.
The short version
You pay for time and for things bought on your behalf. Time already spent is not refundable, because it is gone. Time not yet spent is refundable, because it is still mine to sell. Anything bought in your name, such as a domain, stays yours whether or not the project continues.
That is the whole principle. The rest of this page is just that idea applied to the situations that actually come up.
How to cancel
Tell me. A message on WhatsApp or an email to [email protected] is enough, and you do not have to explain yourself. The date you tell me is the date the project stops, and work stops that day rather than carrying on while a refund is worked out.
Within a few working days I will send you a short note setting out what was done, what that comes to, what you have paid, and the difference one way or the other. If that difference is owed to you, I pay it. If it is owed to me, I will tell you plainly and you can pay it or tell me why you disagree.
What you get back, by stage
Projects get cancelled at different points, and the fair answer is different at each one.
| When you cancel | What you get back |
|---|---|
| Before I have started | Everything you have paid, in full |
| During planning, before design or build | Everything except the time already spent on planning and research |
| During design or build | Whatever is left after the work completed so far, and you keep that work |
| After the site is live | Nothing from the build fee, because the job is done and delivered |
| A monthly arrangement | The current month runs to its end, and nothing is charged after that |
Where you cancel part way through, I will show you what the completed work consists of rather than naming a figure and expecting you to accept it.
What cannot be refunded, and why
Some costs leave my hands the moment they are paid, and I cannot get them back on your behalf.
- Domain names. A registrar charges for the year as soon as the name is registered. The domain is yours and I will move it to any account you name, but the fee is spent.
- Hosting, business email and paid plans. Refundable only as far as that provider's own rules allow. I will ask them on your behalf and pass on whatever they give.
- Licences bought for your project. Fonts, stock photography, a paid plugin or theme. These are bought in your name and stay with you.
- Work already finished and handed over. Including a site that is live, pages already written, or an audit already delivered.
None of this is meant to trap you. It is simply that I cannot refund money that is sitting with a registrar in another country.
SEO and other ongoing work
SEO, maintenance and Google Business Profile work run month to month unless the quote says otherwise. You can stop at the end of any month. There is no notice period, no exit fee and no contract that renews itself while you are not looking.
What I will not do is refund a month of SEO because the rankings did not move. Search results are not something I or anyone else controls, and I say so plainly in the terms before you start. What you are paying for is the work, and I will show you exactly what was done each month so you can judge it.
If you think a month's work was not actually done, that is a different matter entirely, and you should tell me. I will either show you the work or refund it.
If you are unhappy rather than cancelling
Most of the time, someone asking for a refund does not want their money back. They want the thing to be right. So before you cancel, tell me what is wrong.
If the site does not do something the quote said it would, I will build it, and you are not paying twice. If something is genuinely broken, I fix it, however long after launch it turns up. If you simply do not like how it looks, say so early, because changing a design during the design stage costs nothing and changing it after launch is a new job.
I work on my own, which means there is nobody to escalate to, but it also means there is nobody to hide behind. You get me either way.
How a refund is paid
A refund goes back the way the payment came, to the same account or card, in Indian rupees. If that route no longer works, for example a closed account, tell me where to send it instead.
I send refunds within seven working days of agreeing the amount. How long it then takes to appear is up to your bank or your card provider, and that part is outside what I can see or speed up.
Any bank charge or currency difference on an international payment is deducted from the refund, because that amount never reached me in the first place.